Furniture Disclaimer

By purchasing any of our furniture, you acknowledge that you have considered and read our terms and conditions. We encourage all buyers to read carefully before purchasing.

Assembly and Installation

• Please use our assembly instructions to ensure the furniture is assembled correctly
• Thoroughly check all components before use to ensure your Baby’s safety
• Contact us immediately with any concerns
• Improper assembly can impact the safety or function of this product
• Always contact our customer service team if you are unsure of assembly process or functionality

Product Overview

• Colour and finish may vary slightly from images on our website due to the nature of materials used
• Lighting used for photographs may impact colour differences
• Variations can occur from product to product
• While we aim to provide accurate information regarding all our products, we do not warrant or guarantee the accuracy, completeness or reliability of any product specifications, descriptions or related information

Care of Your Furniture

• Clean your furniture according to the instructions supplied
• Use only appropriate cleaning agents, as some may damage the natural materials
• If any parts are found to be damaged, loose or worn, stop using immediately
• Contact our customer service team for advice about any concerns

Liability

• It is the customer’s responsibility to ensure the safety of their baby/child while using this furniture
• We shall not be held responsible for any damages arising from the misuse of our furniture

For advice on making sleep time safe for your baby, please refer to:

• Lullaby Trust – Safer sleep advice
• NHS – Reduce the risk of sudden infant death syndrome

Safety & Precautions

• Our furniture complies with UK regulations and industry safety standards
• All items must be used correctly, and safety guidelines must be followed carefully
• Keep sharp objects, hazardous items and small parts away from furniture
• Ensure items are assembled according to the instructions provided

Furniture Warranty

All of our furniture comes with a 12-month guarantee, which includes:

1. Manufacturing Defects: We guarantee our bespoke furniture against defects in materials and workmanship for 1 year from delivery date. This includes faulty joints, structural problems, or defects in the materials used.
2. Quality Assurance: Our bespoke and custom-made furniture is handcrafted with meticulous attention to detail and quality. We ensure that each item meets our high standards before it leaves us.
3. Custom-Made and Bespoke Items: If the final product does not match the agreed-upon design or specifications, we will work with you to resolve the issue.
4. Functional Components: Mechanical or moving parts, such as drawer mechanisms or hinges, are covered under warranty against malfunction or failure under regular use.
5. Finishing and Coating: Our furniture finishes are applied carefully to ensure durability and longevity. We guarantee the finish will not peel, crack, or bubble under regular use and maintenance.

Warranty Exclusions:

• Natural Variations: Due to the nature of natural materials, variations in grain, colour, and texture are to be expected and are not considered defects.
• Wear and Tear: Damage resulting from normal wear and tear, misuse, or improper maintenance is not covered under warranty.
• External Factors: Damage caused by external factors such as accidents, negligence, or exposure to extreme conditions (e.g., humidity, temperature) is not covered.

Understanding Natural Wood

Natural Variations

• The characteristics of the wood used may vary slightly from samples or product photography
• Wood is a natural material with inherent variations, including knots, texture and grain variations
• We cannot control or guarantee the exact look of any board or product
• All of our products are entirely handcrafted, and no product will appear exactly like another

Wood Movement and Care

• Despite our careful kiln drying and finishing, wood can be prone to bowing, kinking, twisting, cupping or crooking
• Wood responds to temperature and humidity by expanding and contracting
• Changes may be noticeable in the physical appearance of the product
• Small movements and cracks as the wood adjusts are not faults, but natural occurrences
• Keep products in consistent, stable conditions to minimise temperature and moisture effects
• Avoid placing products near heat sources such as radiators or windows to ensure longevity