Delivery & Returns
Our handcrafted furniture is made with care and delivered with the same attention to detail. This page provides important information about our delivery process, timeframes, and our returns policy for our bespoke pieces.
Delivery
Shipping Costs
- UK Deliveries: Flat rate of £100 for all furniture
- International Shipping: Custom quotes provided upon request
Production Times
Your furniture is handcrafted exclusively for you when you order, with typical production timelines as follows:
- Standard Lead Time: 16 weeks for production and delivery
- Expedited Options: Some items may be available with shorter lead times
- Custom Timelines: Please contact us directly to discuss specific requirements
Delivery Considerations
Access Requirements
Before ordering, please ensure:
- Large furniture pieces can fit through your doorways
- Items can be maneuvered up stairs or into lifts
- There is sufficient space in your room for assembly
- Road access is suitable for delivery vehicles
Important Notes
- Complete dimensions are available on each product page under ‘Specifications’
- Please inform us in advance of any access restrictions
- Custom-made furniture cannot be returned if it does not fit your space
- It is the customer’s responsibility to confirm measurements before ordering
For any questions regarding shipping or delivery timelines, please don’t hesitate to contact our customer service team.
Refunds, Returns & Cancellation Policy
Standard Products
- Distance Selling Regulations apply only to non-custom, non-bespoke items
- If eligible, items must be returned within 14 days of receipt
- Please contact us before returning any item for proper instructions
- Returned items must be:
- In saleable condition
- Non-customised
- Unused and in original packaging
- We cannot refund delivery charges if you change your mind
- Discounted or sale items are non-refundable and non-returnable
Custom & Bespoke Products
- Custom-made or bespoke products are non-returnable and non-refundable, including:
- Cots and cribs
- Bedding
- Personalised gifts
- Furniture and furnishings
Quality Assurance
- All goods should be inspected immediately following delivery
- Items found to be defective or damaged due to manufacturing or delivery issues will be repaired or replaced free of charge
- You must inform House of Harley within 24 hours of receiving the goods in these instances
Warranty Limitations
This warranty does not apply to defects arising from:
- Fair wear and tear
- Wilful damage
- Accidents
- Negligence by you or any third party
- Use contrary to House of Harley’s recommendations
- Failure to follow our aftercare instructions
- Any alteration or repair carried out without our approval
Delivery Delays
- Occasionally, delays occur that are outside our control (production or shipping delays)
- We do not permit cancellations in such circumstances
- All efforts will be made to expedite the delivery of your items
Need Assistance?
- Call or WhatsApp: +447599 002978 (Monday-Saturday, 10am-6pm)
- Email: [email protected] (for immediate response)
We’re happy to assist if you are unsure about selecting a custom-made or bespoke item.
